FAQ

Following are some commonly asked questions about Love on a Leash®. Please feel free to contact Love on a Leash® if you don’t see your question listed.

Frequently asked questions

FROM NON-MEMBERS

  • Please refer to the Become a member section of this website. Further information, definitions, and steps to membership are also located at the beginning of our Guidelines.
  • Download an application for dogs, or cats and rabbits, for detailed requirements for each pet.
  • Any Certified Dog Trainers, Certified Obedience Instructors, and Certified Animal Behaviorists are all approved to perform the Control Evaluation.
  • Most importantly, the person who performs the Control Evaluation must be certified. 
  • No. While very similar in content, Love on a Leash® requires your pet pass our Control Evaluation regardless of any other testing or certification obtained elsewhere.
  • In most cases, the same AKC evaluator can administer and sign off on the Control Evaluation at the same time they administer the CGC testing.
  • There are many good dog trainers around. While not required, basic obedience courses are a good idea. Some trainers offer specific courses for Therapy Dog preparation. Love on a Leash® is not affiliated with and does not endorse or recommend any specific pet training resources.
  • If you are in an area where there is a chapter, contact the chapter. Go to the Chapter Search page on this website.  Select your state and see if there is a chapter that covers your area.
  • If there is no chapter in your area, contact National Love on a Leash® to see if there are any certified “at large” members nearby who would be able to supervise you. If there is no one within reasonable proximity, then National will assist you with getting approval for a non-Love on a Leash® substitute.
  • Only enter a facility or do visits when accompanied by a Visit Captain or a substitute who has been pre-approved by National Love on a Leash®. You must seek prior approval from National before beginning any visits with a non-Love on a Leash® supervisor, as you will be required to include the pre-approval email and completed substitute form with your application once your supervised visits are complete and ready to be mailed to National Love on a Leash® for processing.
  • To determine if there is a chapter in your area, go to Chapter Search area under the Chapters dropdown menu on this website. Select your state and see if there is a chapter which covers your area.
  • If there is no chapter, email info@loveonaleash.org and ask if there are any “at large” members in your area.

No. Love on a Leash® certifies pet therapy teams and is not involved with training or locating animals who may be good candidates for pet therapy. We have no involvement with Emotional Support or Service animals.

  • If there is a chapter in your area, visits may be requested by contacting your local Love on a Leash® chapter.  To determine if there is a chapter in your area, go to the Chapter Search area of this website, under the Chapters drop down menu above. Select your state and see if there is a chapter which covers your area.
  • If there is no chapter, email info@loveonaleash.org and ask if there are any “at large” members in your area.

Members of other organizations are welcome to join Love on a Leash® also. However, they must follow the same steps to certification as any other person. Love on a Leash does not “transfer” memberships.

QUESTIONS FROM MEMBERS

  • For new membership applications please allow up to 4 weeks for processing.
  • For renewal of ID cards and other purchases, please allow up to 2 weeks.

You will receive an email reminder from our automated mailing service, to the email we have on file for you, during the first week of the month that your membership expires. Please check your spam or junk folder if you have not received it. Your expiration date is on your ID card.

There are two options for renewal (at this time, we do not accept any form of payment over the phone):

  1. Renew online. Go to the Member Login area and log into your account. You will be asked for your Member ID (located on your membership card) or your email address and Password. Once you have logged in, you will see a link for “Membership Renewal” in the left margin. Click on the link and follow the instructions. Select “Submit and Continue to PayPal” to complete renewal payment. A PayPal account is not required. There is an option to pay by credit card at the bottom of the PayPal login window. No additional fees will be charged.
  2. Return a renewal form with a check. If you do not have access to a printer or prefer not to pay online, contact assistant@loveonaleash.org to request a renewal form be emailed or mailed to you.
  • If you are less than 30 days overdue, you may renew without penalty.
  • If you are more than 30 days overdue you may still renew, but there will be a late fee.
  • If your membership has lapsed for more than one year, you are now considered “inactive” and will need to re-certify. Download a new application and following each step to become a member again.
  • Whether you are overdue or inactive, you may not go on any visits as our insurance only covers current members.

This occasionally happens if your renewal times out, you submitted your renewal but did not pay, or if you try to go back to a previous page. The renewal will lock up. Notify us if this happens to you, and our Membership Secretary will reset your account. Once your account has been reset, you may log in to try renewing again.

  • First, ensure you are using the correct Member ID#. It must be yours, not your pet’s.
  • If you are still not successful, send an email to info@loveonaleash.org or leave a voicemail at (760) 740-2326 for help.
  • If you are a member, and a facility is requesting a copy of our Certificate of Liability Insurance, log into your account, and visit the Helpful Forms page.
  • If you are a team in training, and a facility you intend to visit requests a copy of our Certificate of Liability Insurance, send an email to info@loveonaleash.org.
  • If a facility wishes to be added to our insurance policy as an added insured, they must submit a request to treasurer@loveonaleash.org. Please log into your member account, and visit the Helpful Forms page.
  • Note: You must be a current Love on a Leash® member to buy merchandise.
  • Some items (vests, bandanas, replacement ID cards, etc.) are purchased directly from Love on a Leash®. Go to the Member Login area and log into your account using your Member ID and Password. Click on Order Merchandise in the left margin, and select the item you are interested in.
  • If you are looking for items such as trading cards, bookmarks, logo’d shirts, jackets, hats, masks, etc. there are links to our official merchandise providers on the Order Merchandise page.
  • If there is a problem with the items you received directly from Love on a Leash® (ID cards, vests, certificates, etc.) send an email to membership@loveonaleash.org or leave a voicemail at (760) 740-2326 describing the problem.
  • If there is a problem with merchandise ordered from one of our vendors, please contact the vendor directly.
  • Replacement ID cards may be ordered from the Order Merchandise page of your Member account. See “Where can I buy Love on a Leash® merchandise?” above.
  • No. Members may not accept anything of value. We are volunteers and visits are always free.
  • Unsolicited donations are to be conferred to the National Love on a Leash® organization. In all cases, checks must be made payable to Love on a Leash®. Chapters are required to mail any donation checks to:

Love on a Leash®, PO Box 4548,

Oceanside, CA 92052-4548

Attn: Treasurer

Please refer to the Donation Policy section of our Guidelines, p.21 for details. Questions should be referred via email to treasurer@loveonaleash.org.
  • You may update your phone numbers and email address by logging into your account. Go to the Member Login area and log in with your Member ID and password. Once logged in, you can make your changes.
  • Member names (misspellings & surnames), pet updates and postal addresses may only be updated by Love on a Leash®. Please send an email to info@loveonaleash.org to request these changes.
  • If your work permits it, you are allowed to do so. Note that when members are at work, they are not volunteering and are therefore not covered by the Love on a Leash® insurance policy.
  • All therapy teams are volunteers. Love on a Leash® is not affiliated with any for-profit entities, therefore, Love on a Leash® trademarks or apparel may not be worn during any activity that involves payment of any kind. If you, as a handler of a therapy pet, are at work with your pet or working in any capacity, then the Love on a Leash® trademarks and apparel must be removed from the handler and pet until the therapy team’s activity is clearly volunteer only.
  • We do not remove any members (human or pet) from our database. In the event we are notified of a pet’s or handler’s death or retirement from Love on a Leash®, we change the status from Active to No Renew. This will omit that pet or handler from being included in the renewal reminder that members receive.
  • A member who loses or retires a pet has the option to become a Continuing Member with Love on a Leash®. This option is convenient for those who are interested in certifying another pet at a later time. You will still keep your ID number and when the time comes to certify a new pet, you will only need to select the “Current/Continuing Member Adding” a pet option on your application. A Continuing Member is still subject to a yearly renewal fee. In addition, as a Continuing Member, you are considered a valuable resource for teams-in-training as a supervisor or chapter leader assistant.

  • No. We know how much fun visits are, and of course we are all proud of the work we do and would love to share the experience. However, because a pet therapy team is defined as one member and one pet, our insurance will not cover members in the event of an incident if a guest accompanies the team during visits. It is important that our focus during visits is on our pet and the person we are visiting.

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